Enquiry cum Reservation Clerk (ECRC)

  • Job of ECRC is to issue computerized reserved tickets for Railway passengers and to respond to enquiries regarding issue of the same or helping the passengers to plan their travel.
  • The job is only indoor, in most of the places in air conditioned offices. As such it is one of the best available posts for ladies in Indian Railways.
  • In most of the stations ECRC works in two shifts on alternate days - from 8-14 hrs and 14-22 hrs. In some small stations where the earnings are less, only one person works in one shift, the timings adjusted suitably as per local conditions.

Career path 

  • ECRC GrII (GP 2800)  ->>
  • ECRC Gr I (GP 4200)  ->>
  • Reservation Supervisor(GP 4600)   ->>
  • Assistant Commercial Manager ->>
  • Divisional  Commercial Manager


  • Degree from recognized university or equivalent.

Selection Process

  • Written Examination (in two stages –preliminary and final) followed by Document Verification.

Salary and other perks



Pay Scale

5200 – 20200


Grade Pay



Initial Pay



Total Pay (i) + (ii )


Other Allowances depend on various conditions and hence cant be stated uniformly. Other major allowances include :

Transport Allowance

House Rent Allowance(if not provided with quarters

Deductions from salry include 10% of total Pay towards New Pension scheme.